RETURNS + EXCHANGES

Not quite the right fit? No worries! We want you to love your purchase, and we're happy to help if something isn't quite right.

Changed Your Mind or Need a Different Size?

We offer 30-day returns on eligible purchases.

If your item doesn't fit or isn't quite what you expected, you can choose to:

Exchange for another size (subject to availability).
Swap for something else from our range.
Receive store credit with no expiry date, so you can shop whenever you're ready.

To be eligible for a change-of-mind return, your item must be unworn, unused, in its original condition, with tags attached and original packaging intact.

Returns must be made within 30 days of receiving your order, with proof of purchase.

Please note that sale and clearance items are not eligible for change-of-mind returns.

How to Make a Return

Returning something is easy!

Get in touch — Email us at info@velocity21.com.au with your order number and what you'd like to return.
Send it back — Once we've confirmed your return, securely package your item and send it to the address below.
We'll take care of the rest — Once we've received and inspected your return, we'll organise your exchange or issue your store credit.

Return Address:

Velocity 21
398 Flinders Street
Townsville QLD 4810
Australia

Please contact us before sending your return.

Return Postage

For change-of-mind returns and size exchanges, return postage is at the customer's expense.

We recommend using a tracked postage service to make sure your parcel arrives safely.

Additional postage charges may apply if your exchange needs to be shipped back to you.

Received a Faulty or Incorrect Item?

We'll help sort it out!

If you've received an item that's faulty, damaged or different from what you ordered, please email info@velocity21.com.au with:

Your order number.
A clear photo of the issue or incorrect item.
A photo of the product barcode, where available.

We'll review the issue and arrange an appropriate solution as quickly as possible, including return postage where required by law.

Refunds

For change-of-mind returns, we offer exchanges or store credit rather than refunds.

If an item is faulty or doesn't meet consumer guarantees, you're entitled to the remedies provided under Australian Consumer Law, which may include a repair, replacement or refund.

Your consumer rights are not affected by our 30-day return period or sale-item exclusions.